Refund and Returns Policy

Refund policy

Refund guidelines
Every item is carefully inspected before being shipped. You can always return or exchange any item that is still found to be defective or damaged by calling our customer service at +92 3132498034.


Items may only be exchanged or returned to Vel-sorg within 14 days after the delivery date. It is not permissible to exchange or refund items beyond 14 days.

It is the customer’s obligation to return a package unharmed in the case that it is being returned. Should there be any damage, the merchandise will be returned to the buyer.

Refunds will only be issued for the product’s value; shipping costs will not be reimbursed. Refunds will only be issued by bank transfer. Additionally, the cost of return shipment will be covered by the client. Should a product need to be exchanged, there will be additional delivery fees of Rs. 200 for the swapped order.